Frequently Asked Questions

  • Do you offer 24-hour service?

    Yes, we provide 24/7 towing and roadside assistance throughout Middletown and Orange County. Our dispatch is available day or night for emergencies.

  • What types of vehicles can you tow?

    We handle everything from cars and SUVs to tractor-trailers and construction equipment. Our fleet includes light-duty, medium-duty, and heavy-duty towing capabilities.

  • Do you serve I-84 and NY-17?

    Yes, we serve I-84, NY-17, and key logistics corridors throughout Orange County. We're positioned for quick response to highway emergencies.

  • Can you help with lockouts?

    Yes, we provide rapid lockout service using non-destructive entry techniques. Available 24/7 across Middletown and residential areas to protect your vehicle.

  • Do you deliver fuel?

    Yes, we provide emergency fuel delivery for both gasoline and diesel vehicles. Available 24 hours throughout Middletown with safe, spill-free delivery.

  • Can you jump-start my battery?

    Yes, we offer reliable battery jump-start service 24/7. Equipped with professional-grade power units and can replace failing batteries for added convenience.

  • Do you change flat tires?

    Yes, we provide quick roadside tire replacement and inflation. Our technicians handle all vehicle makes and tire types safely across Middletown.

  • Can you winch out stuck vehicles?

    Yes, we offer specialized winch-out service for vehicles stuck in mud, snow, or ditches. Equipped with advanced winching equipment for damage-free recoveries.

  • Do you serve Scotchtown and Mechanicstown?

    Yes, we serve Middletown neighborhoods including Scotchtown, Mechanicstown, and the Route 211 corridor. Fast response times throughout these local areas.

  • Are you family-owned?

    Yes, Rockbottom Road Service and Recovery is family-owned and operated. We have deep community roots and long-standing reputation in the Hudson Valley.

  • Do you work with trucking companies?

    Yes, we're a trusted partner for trucking companies and logistics fleets. Our heavy-duty recovery ensures safety, efficiency, and minimal downtime for commercial operations.